FAQ
Common Faq
Can I change the color of an image that I select from your website? +
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Yes, if the back ground color is yellow, for example, you might want us to changed it to light blue or green, etc.
How can I mail a card that invites everyone in homes in my neighborhood to try my services? +
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Just give us a call at 1-800-903-8563, and we will explain how you can economically advertise to all homes around your practice.
How do you custom design and fully personalize my recall card? +
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When you place an order for a card, you can select a card image from our website to use as the card's front, or upload an image or logo or both to us for your card's front. You can tell us how you want the card's front designed, and what you want as text on the card's front and back. Examples of messages for the card's back are shown when you place an order.
We will professionally graphic design the card per your instructions, and email or fax you a design proof, which you may change. We will send you design proofs until you are happy with the card's design. Then we will print and ship the cards to you, or address and mail the cards for you. Custom design is included in our all-in-one-price.
Turn around time +
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Once you say a card design proof is okay, it will go to print, and ship in 3 to 4 days.
Our Complete Recall Card Mailing Service
Can this service be used for birthday cards? +
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Yes, we can design a great looking 4" x 6" birthday card for your practice, and address them from your mailing list(s), and mail them to your patients. A 4" x 6" card is recommended as the most affordable for postage. Our mailing service is appropriate for 150 or more birthday notices mailed at a time. Otherwise, it would be more economical if we designed and printed the cards, and shipped them to you for mailing needed.
Can we change the design of a reminder that we we're mailing though your Complete Recall Mailing Service? +
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Yes, just let us know how you would like your new card to look. We'll re-design it for you (design is free), and when you require new cards printed, we will automatically print your new redeigned card.
Do we have to purchase new software to participate in Complete Recall Mailing Service? +
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Your existing software will typically have a function built into it that allows you to send us your mailing data so that we can address and mail your recall cards for you.
Do we have to sign a long term contract to participate in your Complete Recall Mailing Service? +
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Absolutely not. You may stop the service at anytime. There are no additional charges if you stop the service at anytime
How do you manage the inventory of my appointment reminder cards when I participate in your Complete Recall Mailing Service? +
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We print your first order of cards, and after a few mailings, our system will generate an order point specifically for your practice. We will know your average mailing volume, and set and order point near 1.5 times your average mailing. Once your inventory drops below your order point, we will automatically reprint an order of cards, and invoice you for same. If you would like your card changed, we will redsign the card, and print it when your next order point is reached. If you would like to stop the service, simple advise us by email, and we will stop the reprint when your order point is reached.
How does your Complete Recall Mailing Service work? +
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We design, print, inventory, address and mail your appointment recall cards for you. You will save on shipping cost because we inventory and manage your cards for you. You will find that we can address and mail your cards for you for less than it cost you when you do it yourself.
You need only spend a few minutes to send us your data file of records/addresses that you want mailed. We process, address and mail reminder cards at the beginning of very week. Our secure web based transfer system allows you send us your data safely 24/7. Some of our clients send us data monthly, some every 5 or 6 weeks, and some prefer to send their reminders every two weeks. Our minimum fee per mailing is for 150 records, meaning that you will be charged for 150 records/addresses mailed, so be sure to have 150 or more records to mail each time. Our affordable service saves you time to serve more patients.
Yes, you can save time and money with our Complete Recall Mailing Service!
If you address and mail my cards, will my software be compatible? +
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99.9% of software packages in practices will easily and seamlessly generate the data that we need to address and mail your recall cards. If you are not sure, we will advise you.
Shipping
International Shipping +
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Ordering cards from the USA or Canada
We make it easy to shop for cards in the USA or Canada:
- All orders for the USA are in US dollars
- All orders for Canada are in Canadian dollars
- Cards ordered for USA are shipped from the USA
- Cards ordered for Canada are shipped from Canada
- There will typically be no duties for card orders and most other orders.
- Duties, if any, and taxes will be calculated & shown at checkout, before you commit to paying for an order
- Low shipping rates will be shown at checkout, before you commit to paying for an order.
- No additional charges or fees at delivery.
Where do you ship cards from and what are your shipping costs? Are there any Duties? +
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Shipping Cards to Canada & USA
We make it easy to shop for cards from Canada and the USA:
- All orders for Canada are in Canadian dollars
- All orders for the USA are in US dollars
- Cards ordered for Canada are shipped from Canada
- Cards ordered for USA are shipped from the USA
- There will typically be no duties for card orders and most other orders.
- Duties, if any, and taxes will be calculated & shown at checkout, before you commit to paying for an order
- Low shipping rates will be shown at checkout, before you commit to paying for an order.
- No additional charges or fees at delivery.